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Patient Care Coordinator III - ETIB

Job ID: req1683
Employee Type: nonexempt full-time
Facility: NIH
Location: NIH Campus 9000 Rockville Pike, Bethesda, MD 20892 USA

The Frederick National Laboratory is a Federally Funded Research and Development Center (FFRDC) sponsored by the National Cancer Institute (NCI) and operated by Leidos Biomedical Research, Inc.  The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Our core values of accountability, compassion, collaboration, dedication, integrity, and versatility serve as a guidepost for how we do our work every day in serving the public’s interest.  

 Position Overview:

PROGRAM DESCRIPTION

Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD’s ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD’s support services are strategically aligned with the program’s mission to provide comprehensive, dedicated support to assist National Institutes of Health (NIH) researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials monitoring, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD’s collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program’s mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination in support of the National Cancer Institute’s (NCI’s), Center for Cancer Research (CCR), Office of the Clinical Director (OCD).

KEY ROLES/RESPONSIBILITIES

  • Coordinates and tracks patient and protocol-related activities and information for entire study team
  • Acts as a liaison between physician researchers, research nursing staff and other departments
  • Develops and maintains any necessary tracking tools (Excel, etc) housing patient and protocol related information. Enters same information into any databases used by team.
  • Corresponds with patients, internal departments, and external offices on various administrative issues
  • Requests and collects outside CT scans, reports, pathology slides, records needed for upcoming appointments or admissions. Uploads information to relevant Clinical Center systems as needed.
  • Schedules and coordinates with various clinical administrative staff patient appointments and protocol-related tests and procedures (surgery, x-ray, etc.)
  • Communicates with patients regarding scheduling of appointments, enters all relevant information in Clinical Center appointment system(s)
  • Enters/updates clinic and/or physician appointment schedule availability into Outlook or other calendar systems used by team
  • Arranges travel including lodging, meals, and direct bill requests for patients
  • Provides patients with all relevant appointment information to patients to prepare them for upcoming visits
  • Prepares various forms and information packets for clinic appointments
  • May assist team members with blood specimen shipments
  • Sets up research records for clinic appointments
  • Labels and files all ETIB patient medical records (internal and external)
  • Organizes and tracks pathology slides; sends pathology slides back to originating hospital; keeps pathology mailing list up to date; logs in and files pathology airbills; scans, logs and distributes pathology reports
  • Copies, distributes, and files consent forms
  • Sends patient appointment reminders
  • Prepares patient protocol calendars and diaries for patients returning to clinic on protocol
  • This position is located in Bethesda, Maryland

BASIC QUALIFICATIONS

  • Possession of a high school diploma or equivalent
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of five (5) years of progressively responsible clinical or research administrative experience
  • Organized with the ability to successfully multi-task and manage changing priorities
  • Demonstrated ability to work with Excel, including development of new spreadsheets for tracking purposes
  • Ability to work remotely in an effective, proactive, and professional manner
  • Resourcefulness in problem solving and dedication to follow through with delegated tasks
  • Must have experience scheduling patient appointments and maintaining patient records
  • Ability to understand clinical operations in order to provide adequate patient care arrangements
  • Ability to professionally compose correspondence to patients, team members, and outside medical professionals
  • Must be able to obtain and maintain a security clearance

PREFERRED QUALIFICATIONS

  • Ability to speak Spanish
  • Knowledge of medical/scientific objectives and terminology
  • General familiarity with requirements of clinical protocols
  • Knowledge of special ambulatory care regulations

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)

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